Xerox investing in IT services

Print OEM Xerox has said it sees a “significant opportunity” to grow IT services in the SMB market.
On this week’s Q2 earnings conference call, CEO John Visentin confirmed that the company would develop IT services via its Xerox Business Services (XBS) unit (formerly Global Imaging Systems). Today, three XBS regional businesses (or ‘cores’, as Xerox calls them) are offering IT services – including to the tenth largest schools district in the US – but operations are being ramped up to expand capabilities to around a third of cores by the end of the year, added Visentin. It is planned to roll out IT services to the rest of the cores and Europe in 2020.
The focus on IT services comes as Xerox’s print revenues continue to decline. Q2 sales fell 7.2% in local currencies to $2.29 billion, with equipment sales sliding 9% and post-sale revenue decreasing 6.6%.
On the other hand, Xerox’s Project Own It transformation programme is on track to achieve $640 million in gross savings in 2019, and this is having a positive effect on the bottom line. Q2 adjusted operating profit, for example, was up 5% year on year to $290 million and adjusted operating margin grew 170 basis points to 12.7%.
Xerox confirmed it was exploring strategic alternatives for its leasing business and Visentin said that nothing more should be read into the recent tie-up with HP – which has added volume to Xerox’s toner operations – other than a partnership that made sense for both companies.


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